Returns & Refund Policy
At Infused Beauty & Body Co, our products are carefully handmade in small batches. We want you to feel confident when shopping with us, so please read our returns and refunds policy before purchasing.
Change of Mind
We do not offer refunds, returns or exchanges for change of mind, incorrect choice, scent preference, or simply deciding that a product is no longer wanted.
Please choose carefully and contact us before purchasing if you have any questions about a product.
Opened or Used Products
Due to the personal and hygienic nature of our skincare and body care products, we are unable to accept returns or exchanges on opened or used products for change of mind.
This does not exclude or limit any rights you may have under the Australian Consumer Law if a product is faulty, damaged, unsafe or otherwise fails to meet a consumer guarantee.
Faulty or Damaged Products
If your order arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery, at sales@infusedbeautyandbodyco.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product, packaging and any damage where applicable
We will assess the issue and work with you to provide an appropriate remedy.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem, you may be entitled to choose a refund or replacement. For other problems, we may provide an appropriate remedy in accordance with Australian Consumer Law.
The request to contact us within 48 hours for items damaged during delivery helps us investigate shipping damage promptly and does not limit your rights under Australian Consumer Law.
Allergies & Skin Sensitivities
Everyone's skin is different, and individual sensitivities or allergic reactions can occur even when using natural ingredients.
Full ingredient lists are provided for our products, and we strongly recommend performing a patch test before full use, particularly if you have sensitive skin or known allergies.
We do not generally provide refunds solely because of an individual sensitivity, allergy or personal reaction where the product is not faulty and its ingredients have been accurately disclosed.
Nothing in this policy excludes or limits any rights you may have under Australian Consumer Law.
Lost or Missing Parcels
If your parcel appears to be lost or has not arrived within the expected delivery timeframe, please contact us at sales@infusedbeautyandbodyco.com.
We will assist you in investigating the delivery with the relevant courier or postal provider and work with you to resolve the issue where appropriate.
Refund Processing
Where a refund is approved or required under Australian Consumer Law, it will be processed to the original payment method.
Please allow approximately 5–10 business days for the funds to appear in your account after the refund has been processed. Processing times may vary depending on your bank or payment provider.
Australian Consumer Law
Nothing in this Refund & Returns Policy is intended to exclude, restrict or modify any consumer rights or guarantees that cannot legally be excluded under the Australian Consumer Law.
For questions about your order or this policy, please contact:
Infused Beauty & Body Co
sales@infusedbeautyandbodyco.com